Changing Nameservers from Adobe Business Catalyst

This disclaimer is for users that are required to move their nameservers. A typical scenario might be that you currently use Adobe Business Catalyst's DNS Management and you need to move your nameservers back to your Domain Registrar so that you can create and manage new DNS records.

WARNING: Changing nameservers can create downtime with the customer's website and email services. By properly planning the a nameserver switch, you can minimize the amount of downtime your customer might experience. Here are some notes to help you:

1. The first and most important step is to document your customer's current DNS records before making any changes. Thoroughly look for custom A records, CNAME, MX, TXT, and SRV, etc.
2. Is the customer using email services with their domain? If so, their MX records are the most important thing. If you move to a new nameserver, then it is important to ensure the MX record is immediately created to minimize possible downtime. It is always a great idea to notify your customer of planned maintenance.
3. Before you change the nameservers, ask your domain registrar if you can create DNS records on their system *before* you physically change the nameservers. This will pre-stage everything allowing for a much more seamless transition.
4. -If the above is not an option, then simply ask your domain registrar for assistance with updating your nameservers to point back to THEM. This allows you to use THEIR management portal to create DNS records. As soon as you get DNS access in their portal, immediately re-create their DNS records that you have documented in Step 1 and 2. This is also the perfect time to create the new WWW CNAME record for WWW -> b.secureworldservers.com or b.ap.secureworldservers.com depending on your region.

We're happy to help guide you through the DNS process if you need further assistance.