Case Layouts

• Case List Layout
• Case Detail Layout

Case List Layout

• Is used by these modules: {bb_case} and {bb_caseresults}
• Accessible by: Content > Design > Module Layouts > Cases tab

Available Tags

• {{caseAssignedTo}} – Team member the case has been assigned to.
• {{caseNumber}} – Case number assigned by the platform.
• {{caseCreateDate}} – Date and time the case was first created.
• {{caseLastUpdated}} - Date and time the case was last edited.
• {{caseOwnerName}} – Full name from the CRM record of the owner who submitted the case.
• {{caseDescription}} – Description of the case.
• {{caseStatus}} – Status of the case. Possible values are: New, Open, Escalated, Closed, Re-Opened.
• {{caseSubject}} – Subject of the case.
• {{caseCounter}} – Incremental count of the cases on the page.

Case Detail Layout

• Is used by these modules: {bb_case} and {bb_caseresults}
• Accessible by: Content > Design > Module Layouts > Cases tab

Available Tags

• {{caseAssignedTo}} – Team member the case has been assigned to.
• {{caseNumber}} – Case number assigned by the platform.
• {{caseCreateDate}} – Date and time the case was first created.
• {{caseLastUpdated}} - Date and time the case was last edited.
• {{caseOwnerName}} – Full name from the CRM record of the owner who submitted the case.
• {{caseDescription}} – Description of the case.
• {{caseFileList}} – List of files attached to a case. Files can be downloaded.
• {{caseStatus}} – Status of the case. Possible values are: New, Open, Escalated, Closed, Re-Opened.
• {{caseSubject}} – Subject of the case.
• {{caseWebForm}} – Returns the name of the Web Form that created the case.
• {{caseWorkflows}} – Renders the workflows being used by the case. Nothing will be rendered if no workflows have been assigned to the case.
• {{caseComments}} – Message thread of the case.