
Case List Layout
Available Tags
- {{caseAssignedTo}} – Team member the case has been assigned to.
- {{caseNumber}} – Case number assigned by the platform.
- {{caseCreateDate}} – Date and time the case was first created.
- {{caseLastUpdated}} - Date and time the case was last edited.
- {{caseOwnerName}} – Full name from the CRM record of the owner who submitted the case.
- {{caseDescription}} – Description of the case.
- {{caseStatus}} – Status of the case. Possible values are: New, Open, Escalated, Closed, Re-Opened.
- {{caseSubject}} – Subject of the case.
- {{caseCounter}} – Incremental count of the cases on the page.
Case Detail Layout
Available Tags
- {{caseAssignedTo}} – Team member the case has been assigned to.
- {{caseNumber}} – Case number assigned by the platform.
- {{caseCreateDate}} – Date and time the case was first created.
- {{caseLastUpdated}} - Date and time the case was last edited.
- {{caseOwnerName}} – Full name from the CRM record of the owner who submitted the case.
- {{caseDescription}} – Description of the case.
- {{caseFileList}} – List of files attached to a case. Files can be downloaded.
- {{caseStatus}} – Status of the case. Possible values are: New, Open, Escalated, Closed, Re-Opened.
- {{caseSubject}} – Subject of the case.
- {{caseWebForm}} – Returns the name of the Web Form that created the case.
- {{caseWorkflows}} – Renders the workflows being used by the case. Nothing will be rendered if no workflows have been assigned to the case.
- {{caseComments}} – Message thread of the case.
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